SMS Messaging Terms & Compliance
Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via patient intake forms for SMS consent. Messages include scheduling confirmations, appointment reminders, review requests, and educational information.
Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
Support Information: If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance or https://champlainspine.com/contact/
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
Age Restriction: You must be 18 years or older to participate in our SMS program.
Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at https://champlainspine.com/privacy-policy/
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.